Terms for Ecoscape Products

Samples 

Upon request of buyer, samples will be provided. The sample provided will be a representative of the Ecoscape UK Ltd range requested, colour deviation will be accepted by the buyer as a natural occurrence unavoidable through manufacturing. Our recycled timber components are organic products and exact colour and density will fluctuate accordingly. 

It is the responsibility of the buyer that represents a client to understand that the end product may or may not match the samples provided. 

Installation

Before starting installation, Ecoscape UK Ltd instructions must be followed carefully. These are the recommended guidelines and do not replace official rules, building regulations and/or instructions by architects, designers, engineers, fitters/installers, builders or contractors.

Buyer and/or Buyer’s architect, designer, engineer, fitters/installer, builder or contractor defines the intended usage and where considerations such as the following are taken into account: structural capability calculated by a structural engineer; load-bearings which affected by the kind of traffic the floor is to withstand; the site conditions, being under which conditions the floor will be used. 

Delivery

Ecoscape UK Ltd gives no warranty that the courier or delivery vehicle shall deliver at the arranged date or time. We cannot issue any compensation for late deliveries so please do not arrange for any builders, joiners or fitters to be carrying out the installation on the day of delivery. Once the goods have been packaged and signed over to the courier or delivery vehicle the materials will be delivered to the pre-arranged address. 

Someone must be present to sign for and aid in the unloading of the delivery, failure to do so will result in a £75.00 minimum re-delivery charge by the courier company. The delivery is a kerbside service – goods will be delivered to the kerb at the end of your driveway. Your delivery needs to be handballed off the vehicle and the driver will require assistance. 

Once the goods have been dispatched to the buyer they are then responsible in full for the safe receipt of the materials. This includes unloading the delivery vehicle and correct storage prior to installation. In some cases – goods arrive on a wooden pallet which must be disposed of by the customer. 

The price of purchase unless otherwise stated does not include, unloading, installation or maintenance of any materials sold by Ecoscape UK Ltd. 

Storage

Ecoscape materials should be stored under cover, protected from weather and in the shade, until ready to install. Clarity products are subject to change in colour with extensive exposure to UV light. For this reason all products should not be stored outside and or covered with plastic sheeting. Ecoscape will not be held responsible for issues that arise from poor storage.

Returns

Ecoscape UK Ltd will only grant return and refund of excessive purchase if the product is in full health, delivery expenses incurred by return will be charged to the purchaser at cost. A 10% restocking charge is applicable to returned goods.

Should there be any immediate issues with the products purchased or you are unsatisfied with the condition of the pallet/items when delivered, you must indicate this on the proof of delivery note signed for the receipt of the goods. Please also ensure to take pictures as evidence of the issue and notify tekBoard and Ecoscape immediately (within 5 working days MAXIMUM) via email to sales@tekboardcomposites.co.uk and sales@ecoscapeuk.co.uk. Our team will resolve as quickly and efficiently as possible. 

Goods must be returned for a refund or exchange within 28 days from the purchase/delivery date. Refunds/exchanges will not be accepted once the 28 days from acceptance of goods has lapsed.

Maintenance

All of Ecoscape products are low maintenance, they do not need to be painted stained sealed or oiled. However we do recommend a periodical clean of any composite materials to avoid the accumulation of surface dirt and keep the material in the best possible condition to enjoy year after year. Please find our downloadable AFTER CARE SHEET for help and advise eon how to look after your materials.

Disclaimer

Although Ecoscape UK’s materials are durable and long lasting. Of the two ranges we offer, each has benefits over the other;

Ecoscape Clarity products attain an extremely good slip resistance score in accordance to PTV Slip Test BS 7976-2:2002 (Four S / Slider 96) in both wet and dry conditions however, this surface is not resistant to scratching or changes in colour with exposure to UV light and some change may present in lighter colours in the Clarity range. (Wood plastic composites contain natural wood fibres which contain organic lignin which is the timber compound that greys with exposure to UV. Darker colours which contain large amounts of dye in do not show this greying)

Forma products do not attain as significantly high slip test resistance in PTV Slip Test BS 7976-2:2002 (Four S / Slider 96) however, they are scratch and stain resistant and are warrantied for colour change with exposure to UV light.

Warranty

Under normal use and service conditions, the product is guaranteed for a period of 20 years  (Clarity) from the date of the original consumer purchase against structural damage from fungal decay, termites, rotting, splintering or splitting only. Or 25 years (Forma) from the date of the original consumer purchase against structural damage from fungal decay, termites, rotting, splintering or splitting and colour change with UV exposure only. If a fault occurs with the decking within the warranty period, then the purchaser shall notify Ecoscape UK in writing. Ecoscape UK Ltd will investigate the fault and if necessary, appoint a representative to inspect the deck (any expenses incurred by Ecoscape UK will be charged to the purchaser at cost and will be fully refundable if Ecoscape UK Ltd’s product is found to be at fault).

If the material is found to be at fault, then Ecoscape UK Ltd will either replace the material or refund a percentage of the original material purchase price. Ecoscape UK Ltd will not accept any claim for any consequential losses, nor will any recompense be made to the customer for initial installation costs.

If there is any dispute over a claim, the decision of Ecoscape UK Ltd is final and binding.

​